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On Monday 22 February, the Government announced Monday 12 April as a possible reopening date for us. This is still some time away but a date we can start to look forward to. As we move through the coming weeks and receive further guidance and information we will continue to update here, via email, on Facebook and our app - so please keep in touch for updates.

You do not need to contact us at this time. However, we are encouraging all users to check that their contact details are up to date. You can do this on our Teignbridge leisure app or website.

Memberships

Unfortunately your January direct debit payment was scheduled to be taken before the announcement on Monday 4 January 2021. January's direct debit will be used to pay for the month's membership when we reopen. We will update on this once we have a confirmed reopening date. 

Memberships will be frozen until we have further updates on when we can reopen from central government. This means your March Payment will not be collected - You do not need to contact us about this. 

Annual Memberships

We will automatically calculate the period of closure and add to the end of the annual membership.

There is no need for you to contact us regarding this.

Swimming Lessons

We will credit your account. You can use this credit for your next set of swim lessons or any of our pay as you go activities. You don't need to do anything at this time. 

Please note: Credit notes are valid for 12 months.

Prepaid Activities

All activities are cancelled. 

We will either refund the booking at your request or add a credit note to your account for future use.

Please note: Credit notes are valid for 12 months.

 

From us all at Teignbridge Leisure - we very much appreciate your support and patience, it means a lot to us.

Updated: 22.02.2021

Other Services

Services that will remain closed until further notice:

FAQ

Please book your session online or via our Teignbridge Leisure App in advance. We will not accept walk ins. 

All activity sessions are under 'classes' on your online account. 

Gym sessions = Fitness Suite Session 

Swimming = Lane Swim Session 

Both of these sessions are listed alphabetically under classes. 

Forgotten your password? You can reset your password online - please check your spam / junk folder. 

If you continue to have issues, please email leisurememberships@teignbridge.gov.uk 

All activities must be booked online or on our app. Court hire and family sessions, please call us. 

For your centre contact details.

Measures you can take to help combat the spread of covid-19 and support our reopening.
 
Make sure your contact details are correct to support the governments track and trace initiative. You can do this by logging into your online account or download our app
In response to ensuring that all our customers and visitors are safe, we ask that everyone self- screens before entering the facility. This will ensure that we keep everyone safe and lessen the spread of the virus.

Do not enter if:
  • You have signs of a fever or a high temperature (Above 38c).

  • You have a persistent cough or respiratory problems.

  • You have had contact with and possible source of the virus.

Safe to enter:
  • Follow all social distancing guidelines, staff instruction and floor markings.

  • Wash your hands regularly and thoroughly with soap and water or alcohol based hand sanitisers which is provided at sanitising stations within the facility.

  • Avoid touching your face.

  • If you need to cough or sneeze use a tissue and bin straight after use.

  • Do not shake hands.

As demand for services grow, more activities will return to the programmes, and in turn, opening hours will extend.  ​
Attending an activity:
  • Please pre-book your activity online or download our app (book and pay online).

  • We are not permitting walk-ins at this time. 

  • Timetables are only available online via our app and website. 

  • Please bring your membership card with you to check-in on arrival.

We need to return in a safe, efficient and economical way.  As demand for services grow, more activities will return to the programmes, and in turn, opening hours will extend.  
 
We will be following social distancing to make your visit as comfortable but enjoyable as possible. What we have in place:
 
  • One way system throughout our centres.

  • Screens will be placed around our reception areas.

  • Clear signage and directional signage.

  • All activities to be pre-booked online or on our app. Please bring your membership card with you to check-in on arrival (sessions are inclusive of time to check-in, participate and exit the facility.  Therefore, you will not get the full hour to just exercise)

  • All sessions will be booked and paid in advance, we will not be processing any cash on site. 

  • Sanitation stations located around our centres.

  • We have followed all risk management protocols for Legionella and ventilation management so we are tested and safe for reopening.

  • An enhanced cleaning regime. 

  • Please bring a pre-filled drinks bottle. Our water fountains will be unavailable. 

  • Accessing and leaving the site will follow a one way system.
  • The site will not be open for walk-in bookings.

  • Most bookings can be made in advance on our website, court bookings can be made over the phone.

  • Please arrive on site for the time of your activity, not earlier as you will be queued outside until we open.

  • Access will be permitted at the start of your session time.

There will be no showers or changing facilities when we first reopen, so please come ready for your activity.
Please note: shoes must be removed before entering the pool side. 
 
Toilets and hand washing facilities will be available. If these areas are busy, please wait outside until this area becomes safe for you to enter. 
 
Lockers will be available for valuables, but it is preferable you do not use them and leave items at home. 
 
If attending an exercise class, please take your belongings with you to the activity areas as you will be following a one way system. 
 
Please be courteous and maintain a safe social distance from staff and other users at all times.
When visiting us, please:

 

  • Pre-book your session online or download our app

  • We are not permitting walk-ins at this time. 

  • Please bring a pre-filled drinks bottle. Our water fountains will be unavailable. 

  • Keep within any marked zoned areas and do not use any equipment that has been made inaccessible.

  • Numbers will be limited to observe a safe social distance, so will vary depending on the site you are booking.

  • Please do not bring a gym towel to wipe the kit. 

  • Users must clean down all equipment they use, with the materials we provide.

  • Some repeated lines of equipment (such as banks of treadmills) will be taken out of use where they cannot be spaced appropriately.

  • We ask customers to access the equipment safely and not to use an item if another customer is using the piece nearby.  

  • Please be courteous of other users when collecting / returning equipment and maintain the social distance required.

  • Please do not share equipment. 

  • Gym inductions can be facilitated online. This is clearly explained as you register to join our centres (as a member or non-member)

  • Personal Training is available, please speak with reception for further details. 

  • Please arrive on site for the time of your activity, not earlier as you will be queued outside until we open.

​It is important you follow staff instruction at all times. 

When visiting us, please: 

Pre-book your session online or download our app (it is important you book and attend the correct lane and speed)

  • We are not permitting walk-ins at this time. 

  • Please bring a pre-filled drinks bottle. Our water fountains will be unavailable. 

  • Remove outdoor shoes before entering the pool and changing areas.  Please then carry your shoes to the exit when your session ends. 

  • Sessions will predominantly be lane swimming (wide lanes) to manage the number of swimmers in the water.

  • You must arrive ‘swim-ready’ with your costume on under suitable robes or such like and continue to observe distancing guidelines and be respectful of others.

  • Overtaking and lane rage will not be tolerated and swimmers will be asked to leave the pool if rules are not followed. 

  • Family sessions will be available in the time-table for those in the same household to book a lane and enjoy together. The learner pool will be made available for families at set times too. 

  • Swimmers will be guided to poolside and asked to place their bag and belongings to a designated area or available locker.

  • Your pool session will include checking-in, pool time, changing after (no showers available) and leaving the facility.

  • Please arrive on site for the time of your activity, not earlier as you will be queued outside until we open.

  • The Lifeguard will blow their whistle:

    • After 45 minutes of the pool session time to give you a 5 minute warning that the pool time is ending

    • After 50 minutes, a further whistle to end the pool time.  Please leave the pool, change and exit the facility via the nominated exit.

It is important you follow staff instruction at all times. 

All wet and dry side exercise classes are postponed until further notice. 

Updated: 30.12.2020. 

When visiting us, please:

 Pre-book your session online

  • We are not permitting walk-ins at this time. 

  • Please bring a pre-filled drinks bottle. Our water fountains will be unavailable. 

  • Numbers will be limited to observe a safe social distance.

  • Classes will be shorter than normal to allow you to check-in, set-up, exercise then clean down any equipment you’ve used before exiting the facility

  • Users must clean down all equipment they use, with the materials we provide

  • If you have your own exercise mat, please bring that along.

  • Please work from your designated floor marking.

  • Please arrive on site for the time of your activity, not earlier as you will be queued outside until we open.

​It is important you follow staff instruction at all times. 

Squash
  • Single players only, unless a household or bubble booking.
Badminton / Short-Tennis / Pickle Ball
  • Doubles-court booking must observe household or bubble guidance.
  • Singles-court bookings can manage distancing more easily so are permitted outside household or bubble guidance.
Sports
  • Government guidance will be observed and at this moment, no other sports will be permitted in our facilities.

Most bookings can be made in advance on our website, court bookings can be made over the phone.

Facility Hire

  • Please liaise with the Leisure Centre Management at the site you may wish to book.  We will discuss your individual enquiry with you.  Please refer to our booking terms and conditions.

Family sessions are now bookable. Please call us to for session availability and booking. 

Activities will all now be booked to a particular time slot to allow you to access and leave the site safely. 
 
All activities must be booked online or on the Teignbridge Leisure App
  • We are not permitting walk-ins at this time. 

All activity sessions are under 'classes' on your online account. 

Gym sessions = Fitness Suite Session 

Swimming = Lane Swim Session 

Both of these sessions are listed alphabetically under classes. 

Booking privileges 
  • 5 days in advance for members, 3 for non-members.
  • Non-attendance will be charged, as per our standard terms and conditions to help support fair bookings for all users.
  • Cancelling a booking must be made 4 hours prior to activity start time. 
You will need to bring your membership / ID card with you to check-in on arrival.  Our reception staff will ask you to hold your card below a scanner so we can check and confirm your session booking. When using the self swipe, please make sure your profile picture displays - this confirms your attendance. 
 
Please note: Please arrive on time for your activity. Centre doors will close once displayed activity time starts.
If an activity is full, please book on to the waiting list as this will help us understand the demand for activities and help us plan in additional sessions on our programmes. You will receive an email from us when a space is available - this is a first come basis.

No. You will need to book online. We will not be permitting walk-ins at this time. 

Please note: Please arrive on time for your activity. Centre doors will close once displayed activity time starts.

5 days in advance for members, 3 for non-members (from 7am that day)
 
Non-attendance will be charged, as per our standard terms and conditions to help support fair bookings for all users.

All activity sessions are under 'classes' on your online account. 

Gym sessions = Fitness Suite Session 

Swimming = Lane Swim Session 

Both of these sessions are listed alphabetically under classes.