If we have been unable to answer your question on our website or by our frequently asked questions, please let us know by emailing our swim team at swimlessons@teignbridge.gov.uk with your question. We will be more than happy to help.
FAQ
Re-enrolment takes place at the end of each term. Our next re-enrolment will take place between Monday 12th December - Saturday 17th December 2022. Each swimmer will have to confirm, request to change or cancel their next set of swimming lessons during the specified time period. Re-enrolment must be completed online either via the email sent to you or Parent Portal via the Teignbridge Leisure app or website.
Re-enrolment must be completed online. You can complete re-enrolment via your child's parent portal account on the Teignbridge Leisure App or on your My Profile.
You can set up your parent portal by emailing our swim team.
Our new term will take place from Monday 12th December - Saturday 17th December 2022.
You can view your child's swimming lesson days and times on parent portal. Don't have a parent portal account? Set up now.
Included as part of the Jam Packed Junior Membership. For Pay As You Go Members who pay per course, here are you course costs:
- Coming soon.
Not on our Jam Packed Junior Membership? Sign up on your next visit to our centres and enjoy junior exercise classes, swimming lessons, court hire, swimming and so much more.
*concessionary rate.
The next swimming lesson term is 15 weeks.
For all your dates and competencies, please visit your Parent Portal Account.
If you are on a Jam Packed Junior Membership, swimming lessons are included.
If you are a Pay As You Go Member, you pay for each term during re-enrolment. The next set of terms costs are:
- 15 week course.
Payment
Free to Jam Packed Junior Members (Please still confirm your space – this is not automatic)
Please note: If you do not confirm your space during the re-enrolment dates. You will be removed from your swim lesson and not re-enrolled.
Confirming lessons
On the 'Course Re-enrolment' Page accessed via the email sent to you or by Parent Portal. Select 'yes, please re-enrol me' and follow the payment process. Jam Packed Juniors Members will not need to make a payment but will need to confirm swimming lesson space.
Requesting to move lessons
You still need to pay for your swimming lessons on the 'Course Re-enrolment' Page accessed by the email sent to you or Parent Portal. Select 're-enrol me on a different course' and enter the preferred day and/or time and follow the payment process.
Once submitted your request to move, a swim team member will contact you to confirm or discuss availability.
Yes and at no extra cost. Our Jam Packed Junior Membership offers children a variety of weekly exercise classes, swimming lessons, Easter and Summer intensive lessons, public swimming, sports, supervised junior gym (11-13 year olds) and so much more.
On your next visit, speak with a member of the team who will be more than happy to sign you up to a Jam Packed Junior Membership.
Both swim schools (Newton Abbot Leisure Centre and Dawlish Leisure Centre) run as one; expanding your opportunities to learn this important gift for life. We operate using continuous assessments to ensure that swimmers progress through the scheme at their own pace.
If you have any questions, please contact a swim team member.
Each course is individually rolled so there could be a couple of hours between each child's email - Please do not panic as this is normal. If you have not received an email by 5pm on Tuesday, here is what you can do:
- We will send the re-enrolment email to the registered email on your child's swimming lesson account, check there.
- Log in to your parent portal account on the Teignbridge Leisure App or website.
- Check your junk / spam folder on the registered email.
Still having issues or no email received? Please email our swim team on swimlessons@teignbridge.gov.uk with the following:
- Child's name.
- Date of birth.
- Email.
Please note: We do receive a high volume of emails during re-enrolment but our team will be working as quickly as possible to get back to you.
Each course is individually rolled so there could be a couple of hours between each child's email - Please do not panic this is normal. If you have not received an email by 5pm on Tuesday, here is what you can do:
- We will send the re-enrolment email to the registered email on your child's swimming lesson account, check here.
- Log in to your parent portal account on the Teignbridge Leisure App or website.
- Check your junk / spam folder on the registered email.
Still having issues or no email received? Please email our swim team on swimlessons@teignbridge.gov.uk with the following:
- Child's name.
- Date of birth.
- Email.
Please note: We do receive a high volume of emails during re-enrolment but our team will be working as quickly as possible to get back to you.
We want to do what we can to make sure you don't miss out on important updates. Here is how you can help to make sure you do not miss out.
Please note: We do not share your information with any third parties. We use it to keep you informed of all things Teignbridge Leisure.
How can you stay connected?
- You have an email address linked to your account to receive emails.
- Not receiving emails? Log into your account to make sure your email is correct and you have opted-in to receive email communications.
- Download the Teignbridge Leisure App for instant push notification updates.
- Bookmark our swimming lesson pages on our website.
- Like and follow our centre Facebook pages.
- Join our Facebook swimming lesson groups.
Create your free Parent Portal account with us today. It is the best way to keep informed of your child's swimming lesson details. Parent Portal will answer all your questions: Are lessons running through the school holidays? When is our next lesson? How do I re-enrol? How is my child progressing? Parent Portal can answer all of this, plus more. What are you waiting for? Create today.
Create your free Parent Portal account with us today. It is the best way to keep informed of your child's swimming lesson details. Parent Portal will answer all your questions: Are lessons running through the school holidays? When is our next lesson? How do I re-enrol? How is my child progressing? Parent Portal can answer all of this, plus more. What are you waiting for? Create today.
Your space will be allocated to another swimmer. See 'How can I stay informed on the latest information and news?' so you do not miss out on the important updates.
If you do miss out you can join swimming lessons again once re-enrolment has finished.
Yes, you will still need to pay for your swimming lessons on the 'Course Re-enrolment' Page accessed by the email sent to you or Parent Portal. Select 're-enrol me on a different course' and enter the preferred day and/or time and follow the payment process.
Once submitted your request to move, a swim team member will contact you to confirm or discuss availability if your preferred day and/or time is unavailable.
Please note: We do receive a high volume of emails during re-enrolment but our team will be working as quickly as possible to get back to you.
No, please still confirm your space – this is not automatic. You will not be prompted for payment.
No, unless it is for medical reasons. Please email a swim team member at swimlessons@teignbridge.gov.uk to discuss individual requests.
Yes, It does not matter which centre you use, you are a part of the Teignbridge Leisure family.
We have two options available to you:
- Sign up to a Jam Packed Junior Membership /or
- Pay Per Course.
To join please email our Swim team on swimlessons@teignbridge.gov.uk with the following details:
- Child’s full name.
- Date of Birth.
- Address.
- Contact number.
- Email.
- Which centre: Newton Abbot Leisure Centre or Dawlish Leisure Centre.
- Preferred day and time.
- Brief description of their ability – This will be used to identify the best stage for your child.
Our team will contact you to confirm your space, if we need further information or have not been able to allocate your space on your preferred day and time.
Already have an account with us?
If you already have an account but are not enrolled onto the next course, you can book in on your My profile on our website or the Teignbridge Leisure App.
Yes, please email our Swim team on swimlessons@teignbridge.gov.uk with the following details:
- Child’s full name.
- Date of Birth.
- Address.
- Contact number.
- Email.
- Which centre: Newton Abbot Leisure Centre or Dawlish Leisure Centre.
- Preferred day and time.
- Brief description of their ability – This will be used to identify the best stage for your child.
Our team will contact you to confirm your space, if we need further information or have not been able to allocate your space on your preferred day and time.
If you already have an account but are not enrolled onto the next course, you can book in on your My profile on our website or the Teignbridge Leisure App.