Call centre availability: 

Before calling us, please visit our centre news page for further updates on covid guidance. If we have not been able to answer your question there a member of the team will be more than happy to help with your enquiry. 

We are available: 

Monday - Friday, 6.15am -8.15pm
Saturday - Sunday, 8.30am-3pm

Centre contacts:

Newton Abbot Leisure Centre

Highweek Road
Newton Abbot
TQ12 2SH
01626 215660


Dawlish Leisure Centre

Sandy Lane
01626 215637


Teignmouth Lido

Eastcliff Walk
TQ14 8TA
01626 779063

Broadmeadow Sports Centre 

Newfoundland Road
TQ14 9AE
01626 215590


Shaldon Approach Golf

Ness Drive
TQ14 0EY
01626 872484

Comments and complaints

We are always pleased to hear from our customers when we have done well but we also want to know when things go wrong.

If you are dissatisfied with our actions, lack of any actions, or the standard or service provided by us, please let us know. This gives us the opportunity to put things right and review the way we do things in the future.

You can use our form to make a complaint, give us feedback, or simply to tell us when something we have done has pleased you.

As part of our form you will be asked to complete an optional equalities section. We hope you will choose to complete these questions, as this information will help us to establish whether there has been any unfair discrimination in the way we deliver our services to you.


We’re sorry if you have a complaint. We’ll do our best to deal with it as quickly as possible through the following stages.

Stage 1

Your complaint will go to the relevant department. We will investigate and respond to you within 20 working days.

Stage 2

If you are not satisfied with the outcome of our Stage 1 review, your complaint will be elevated to Stage 2 for further investigation, and a final response.


Should you wish to continue to pursue the matter after Stage 2, you will be advised to refer your complaint directly to the Local Government Ombudsman.

This form is not for

  • Membership enquiries
  • Swim Lessons (Movers, changes, payments) 
  • Group Exercise (Enquiries, bookings or cancellations)
  • Gym (Enquiries, bookings or cancellations) 

If you wish to contact us about the above, please contact the relevant Leisure Centre.